Automated Emails That Actually Save You Time

Welcome new users, remind about upcoming bookings, recover abandoned carts, and collect pre-check-in information automatically. Set it once and let the system handle customer communications while your team focuses on delivering great sessions.

Communicate Automatically, Focus Personally

When routine communications happen automatically, your staff can focus on what matters most - delivering excellent customer service. Welcome emails go out instantly, booking reminders arrive at just the right time, and abandoned cart recoveries happen without anyone lifting a finger. Plus, with customisable pre-check-in information collection, you get exactly what you need from customers before they arrive, making check-in smoother for everyone.

Manual Communications

Trying to remember to send every welcome email, booking reminder, and follow-up manually means important communications get missed, staff waste hours on repetitive tasks, and customer experience suffers.

Forgotten Follow-ups

New customers don't get welcome emails, booking reminders get missed, and abandoned carts are never recovered.

Staff Time Wasted

Hours spent each week sending the same emails that could be automated once and forgotten.

Inconsistent Information

Different staff send different information, missing important details or forgetting to collect pre-check-in data.

Missed Revenue

Abandoned bookings never get recovered because no one has time to follow up manually.

Smart Automated Emails

Set up once and let the system handle routine communications perfectly every time. Welcome customers instantly, remind them about bookings, recover lost revenue, and collect important information automatically.

Instant Welcome Emails

New users receive a warm welcome immediately after signing up or their first booking.

Smart Booking Reminders

Automatic reminders go out before sessions, with customisable pre-check-in information collection.

Abandoned Cart Recovery

Automatically follow up with customers who started but didn't complete bookings to recover lost revenue.

Customisable Pre-Check-in

Collect exactly the information you need from customers before they arrive for smoother sessions.

Set It Once, Save Time Forever

Configure your automated emails once and let the system handle customer communications perfectly every time.

Choose Your Triggers

Select when emails should send: new user sign-ups, upcoming bookings, abandoned carts, or other key moments.

Customise Your Content

Write your email templates and set up any pre-check-in information you want to collect from customers.

Let It Run Automatically

The system handles everything from then on, sending perfect communications at exactly the right times.

SET ONCE. RUN AUTOMATICALLY. SAVE TIME.

Stop Wasting Time on Routine Emails

Your staff shouldn't be spending hours each week sending the same welcome emails, booking reminders, and follow-ups. With Active Booking's automated email system, routine communications happen perfectly every time without manual intervention. Welcome new users instantly, remind customers about upcoming bookings with customisable pre-check-in information, recover abandoned carts automatically, and ensure every customer gets consistent, timely communications. It's the time-saving automation that lets your team focus on what really matters.

See Automated Emails in Action

Automate Every Important Communication

Our automated email system handles all the routine communications that eat up staff time, while giving you complete control over content and timing.

Time-saving automated emails:

Welcome Emails: Automatically sent to new users or first-time bookers
Booking Confirmations: Instant receipts with all booking details
Pre-Session Reminders: Sent 24-48 hours before bookings with customisable pre-check-in forms
Abandoned Cart Recovery: Automatic follow-ups for incomplete bookings to recover lost revenue
Course Reminders: Regular updates for multi-session courses or memberships
Feedback Requests: Automatically seek reviews after completed sessions
Customisable Timing: Set exactly when each email should send
Branded Templates: All emails match your leisure centre's branding
Pre-Check-in Forms: Collect health information, preferences, or waivers before arrival

Explore Email Features

Automated Emails FAQ

You can automate welcome emails for new users, booking confirmations, pre-session reminders with customisable pre-check-in forms, abandoned cart recovery emails, course reminders, and post-session feedback requests. Basically, any routine communication that happens regularly.

Yes, completely. You can choose what information to collect before sessions - health declarations, skill levels, equipment preferences, waiver signatures, or any other information you need. This information is collected automatically via email and stored against the booking.

When a customer adds sessions to their cart but doesn't complete the booking, the system automatically sends a follow-up email after a set time (you choose how long). The email reminds them about their incomplete booking and makes it easy to complete the purchase with one click.

Absolutely. You can customise the content, tone, and branding of every automated email. Use your leisure centre's colours, logo, and voice. You can also set different templates for different types of sessions or customer groups.

Most leisure centres save 5-10 hours per week on routine communications. That's time staff can spend on customer service, session preparation, or business development instead of sending the same emails over and over.

Yes, all automated emails are logged in our built-in CRM. You can see exactly what was sent to each customer, when it was sent, and whether pre-check-in information was collected and completed.

Ready to automate your communications?

Book a Demo

Start Saving Time Today

Stop wasting staff hours on routine emails that could be automated. Welcome customers instantly, remind them about bookings, recover abandoned carts, and collect pre-check-in information automatically with our time-saving email system.