Give customers control while staying in control. Let them manage their own bookings within your policies, saving staff time and improving customer satisfaction.
Your customers want flexibility. Your team needs less admin. Our self service system gives both while keeping you firmly in control of your policies.
Move to a different date or time within your allowed window.
Change group size up to your maximum capacity limits.
Cancel with automatic refunds according to your policy.
Use missed session credits for future bookings.
Set the rules once and let the system handle the rest. Every self service action respects your business policies.
Set different deadlines for different activities (24 hours, 48 hours, etc.)
Full refunds, partial refunds, or credit notes based on your timing rules
Maximum number of changes allowed per booking
Fewer admin phone calls
Customers handle simple changes themselves
Saved per booking change
No staff time spent on emails and system updates
Service availability
Customers can manage bookings anytime, anywhere
Based on centres with 50+ bookings per day, that's 20+ staff hours saved every week on booking administration.
Customers manage bookings on any device, perfect for last minute changes on the go.
When a customer changes a booking, your systems update instantly across all platforms.
Full audit trail of every booking change, who made it, and when it happened.
When a customer cancels, waitlisted customers get notified automatically.
Customers get instant email confirmations of every change they make.
Your team can see all self service activity and step in if needed.
Self service booking management turns customer requests from staff workload into automated efficiency.
See how our system can reduce your admin burden while giving customers the flexibility they want. Book a demo to see policy controls in action.