No more phone calls about missed sessions. Let customers rebook unused tickets themselves - simple self-service that saves your team time and keeps everyone happy.
Life happens. Plans change. Instead of creating work for your team, give customers an easy way to reschedule unused tickets on their own terms.
Customer calls during busy hours
Front desk staff interruptedStaff checks booking system
Takes 3-5 minutes per callExplains available options
Back-and-forth conversationManual system updates
Risk of human errorSends confirmation email
More manual workTotal: 5-10 minutes staff time per rebooking
Customer logs into their account
Anytime, anywhereClicks "Rebook" on unused ticket
Sees available sessions instantlyChooses new date and time
Within your policy rulesConfirms with one click
System updates automaticallyGets instant confirmation
Email sent automaticallyTotal: 0 minutes staff time per rebooking
Customers log in and immediately see any unused tickets with clear "Rebook" buttons.
They see available sessions that match the original activity type and price.
One click confirms the rebooking. System updates everything automatically.
Stay in complete control while giving customers flexibility. Set clear policies that the system enforces automatically.
Unused tickets expire after set period (30, 60, 90 days etc.)
Limit how far in advance customers can rebook (e.g., within 30 days)
Limit number of rebooks per ticket or per customer
Ensure rebooks are for same or similar value activities
24/7 convenience, no phone waits, instant rebooking, clear policies, peace of mind.
Fewer phone calls, less admin, no manual updates, reduced errors, happier customers.
Reduced no-shows, recovered revenue, better customer retention, operational efficiency.
Minutes saved per rebooking
Fewer admin calls about missed sessions
Customer self-service availability
Staff minutes per self-service rebooking
For a centre with 20 unused tickets per week: That's 100-200 staff minutes saved weekly - time better spent helping customers in person.
Unused tickets don't have to mean lost revenue or frustrated customers. With simple self-service rebooking, everyone wins.
See how easy it is for customers to manage their unused tickets. Book a demo to experience the self-service rebooking process from both customer and admin perspectives.